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Privacy Policy
Privacy Policy
Thank you for choosing
Dukaanye, South Sudan’s first marketplace site. We value your privacy and are
committed to protecting your personal information. This Privacy Policy explains
how we collect, use, disclose, and safeguard your personal data when you use
our platform and services as a customer or vendor. By providing us with your
personal information and using our platform, you consent to the practices
described in this Privacy Policy.
- Information We Collect
1.1. Customer
Information: We collect and store the following
personal information from customers:
- Email address and contact information
(such as name, phone number, and address) required for order processing
and delivery.
- Other information, including users’
IP addresses and standard web log information, for system administration
purposes, troubleshooting, and analyzing user behavior on our platform.
1.2. Vendor Information:
We collect and store the following personal information from vendors:
- Email address and contact information
(such as name, phone number, and address) required for order processing and
communication purposes.
- Other information, including users’
IP addresses and standard web log information, for system administration
purposes, troubleshooting, and analyzing user behavior on our platform.
- Use of Personal Information
2.1. Service Provision:
We use the collected personal data for the following purposes:
- Providing and personalizing our
services, including order processing, delivery, and customer/vendor
support.
- Resolving disputes, collecting fees,
and troubleshooting problems.
- Customizing the user experience on
our platform based on preferences.
- Measuring interest in our services
and conducting research to improve our offerings.
2.2. Marketing Communications:
With your consent, we may communicate marketing and promotional offers to you
based on your preferences. You have the right to withdraw your consent at any
time by adjusting your communication preferences through your account settings.
- Data Protection Officers
We have appointed data
protection officers to oversee the protection of your personal data. If you
have any questions about this Privacy Policy or data protection at Dukaanye,
please contact the data protection officer responsible. You can contact them
through this email: [email protected]
- Your Rights
As a data subject, you
have certain rights regarding your personal data. Subject to applicable laws,
these rights include:
4.1. Access,
Rectification, and Erasure: You have the right to access,
rectify, and request the erasure of your personal data held by us. You can
review and update your account information through your account settings on our
platform.
4.2. Restriction of
Processing and Data Portability: You have the right to
request the restriction of processing or the portability of your personal data,
subject to certain legal requirements.
4.3. Withdrawal of
Consent and Objection: If we process your personal data
based on your consent or our legitimate interests, you have the right to
withdraw your consent or object to such processing.
4.4. Marketing
Communications: You can manage your communication
preferences and opt out of marketing communications by adjusting your settings
on our platform or contacting us directly.
- Cookies and Similar Technologies
When you use our
services, we and selected third parties may use cookies and similar
technologies to provide you with a better, faster, and safer user experience.
These technologies may also be used to show you personalized advertising.
Cookies are small text files that are automatically created by your browser and
stored on your device when you use our platform. You can manage your cookie
preferences through your browser settings.
- Disclosure of Personal Information
We do not sell or rent
users’ personal information to third parties for their marketing purposes
without your explicit consent. However, we may disclose personal information in
the following circumstances:
- To respond to legal requirements and
comply with applicable laws and regulations.
- To enforce our policies and terms of
service.
- To respond to claims that a posting
or other content violates the rights of others.
- To protect the rights, property, or
safety of our users, employees, or any other individuals.
- Data Security
We employ reasonable
security measures to protect your personal data from unauthorized access,
disclosure, alteration, and destruction. However, please note that no method of
transmission over the internet or electronic storage is 100% secure. Therefore,
while we strive to protect your information, we cannot guarantee its absolute
security.
- Children’s Privacy
Our platform is not
intended for use by individuals under the age of 13. We do not knowingly
collect personal information from children without parental consent. If you
believe that we have inadvertently collected personal data from a child, please
contact us, and we will promptly take steps to delete that information from our
records.
- Updates to the Privacy Policy
We may update this
Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will post the updated Privacy Policy on our platform, and the
revised version will be effective immediately upon posting.
- Contact Us
If you have any
questions, concerns, or complaints regarding this Privacy Policy or our
handling of personal data, please contact our team responsible for processing
personal data. You can find all the necessary information and contact details
on our platform.
Please read this Privacy
Policy carefully to understand our practices regarding your personal
information. By using our platform, you acknowledge that you have read and
understood this Privacy Policy.