Privacy Policy

Thank you for choosing Dukaanye, South Sudan’s first marketplace site. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform and services as a customer or vendor. By providing us with your personal information and using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Customer Information: We collect and store the following personal information from customers:

• Email address and contact information (such as name, phone number, and address) required for order processing and delivery.
• Other information, including users’ IP addresses and standard web log information, for system administration purposes, troubleshooting, and analyzing user behavior on our platform.

1.2. Vendor Information: We collect and store the following personal information from vendors:

• Email address and contact information (such as name, phone number, and address) required for order processing and communication purposes.
• Other information, including users’ IP addresses and standard web log information, for system administration purposes, troubleshooting, and analyzing user behavior on our platform.

2. Use of Personal Information

2.1. Service Provision: We use the collected personal data for the following purposes:

• Providing and personalizing our services, including order processing, delivery, and customer/vendor support.
• Resolving disputes, collecting fees, and troubleshooting problems.
• Customizing the user experience on our platform based on preferences.
• Measuring interest in our services and conducting research to improve our offerings.

2.2. Marketing Communications: With your consent, we may communicate marketing and promotional offers to you based on your preferences. You have the right to withdraw your consent at any time by adjusting your communication preferences through your account settings.

3. Data Protection Officers

We have appointed data protection officers to oversee the protection of your personal data. If you have any questions about this Privacy Policy or data protection at Dukaanye, please contact the data protection officer responsible. You can contact them through this email: [email protected]

4. Your Rights

As a data subject, you have certain rights regarding your personal data. Subject to applicable laws, these rights include:

4.1. Access, Rectification, and Erasure: You have the right to access, rectify, and request the erasure of your personal data held by us. You can review and update your account information through your account settings on our platform.

4.2. Restriction of Processing and Data Portability: You have the right to request the restriction of processing or the portability of your personal data, subject to certain legal requirements.

4.3. Withdrawal of Consent and Objection: If we process your personal data based on your consent or our legitimate interests, you have the right to withdraw your consent or object to such processing.

4.4. Marketing Communications: You can manage your communication preferences and opt out of marketing communications by adjusting your settings on our platform or contacting us directly.

5. Cookies and Similar Technologies

When you use our services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster, and safer user experience. These technologies may also be used to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use our platform. You can manage your cookie preferences through your browser settings.

6. Disclosure of Personal Information

We do not sell or rent users’ personal information to third parties for their marketing purposes without your explicit consent. However, we may disclose personal information in the following circumstances:

• To respond to legal requirements and comply with applicable laws and regulations.
• To enforce our policies and terms of service.
• To respond to claims that a posting or other content violates the rights of others.
• To protect the rights, property, or safety of our users, employees, or any other individuals.

7. Data Security

We employ reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

8. Children’s Privacy

Our platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal data from a child, please contact us, and we will promptly take steps to delete that information from our records.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our platform, and the revised version will be effective immediately upon posting.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of personal data, please contact our team responsible for processing personal data. You can find all the necessary information and contact details on our platform.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our platform, you acknowledge that you have read and understood this Privacy Policy.