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FAQs
Frequently Asked Questions
- Go to www.dukaanye.com
- Click on the “Login/Register” button at the top right corner of the homepage
- Choose the “SignUp” option at the bottom of the pop-up window.
- In the next window, select “Store Vendor” from the drop-down menu labeled “Please Select Your Role”.
- Fill in your Name and Email/Mobile Number in the appropriate fields.
- Click on the “SignUp with Password” button once you have entered all the required information.
- Congratulations! You have successfully signed up for a Dukaanye account.
- To login, go back to the Home Page and use your username and password.
- After logging in, the user will see the “Dashboard” on the left side of the window.
- Click on the “Store Manager” menu and then select “Products”.
- In the top right corner, click on the “Add New” menu.
- In the next window, fill in the required fields under the “Add Product” heading.
- Fields with red asterisks (*) are mandatory, including the product’s price, short description, detailed description with a product photo, categories, and stock availability.
- Provide accurate and detailed information about the product to ensure a positive shopping experience for customers.
- At the bottom of the window, click “Submit” to post the product on the Dukaanye platform.
- Congratulations! You have successfully added a new product on the platform.
- Click on the Login/Register button at the top.
- Click on the “Forgot password” option.
- Provide the email or phone number that you used to register.
- Verify your identity by following the prompts.
- Set a new password for your account.
- Click on the Login/Register button at the top.
- From the Dashboard page that appears after logging in, select the “Settings” option.
- Fill up the form with your store name, email or phone number, and other relevant information.
- You can also upload your logo and banner to customize your digital store.
- After providing the information click “Save” button to store all the information
- Choose the item you want to purchase and click on the “Add to Cart” button.
- Click on the “Checkout” button to proceed with your purchase.
- Select the payment method
- Provide your delivery information as prompted.
- Your order number will be displayed once the purchase is successful.
Visit the contact us page (https://dukaanye.com/contact-us/ ) fill the form or directly call/whatsapp our support team: +211 926 115533