Frequently Asked Questions

  • Go to www.dukaanye.com
  • Click on the “Login/Register” button at the top right corner of the homepage
  • Choose the “SignUp” option at the bottom of the pop-up window.
  • In the next window, select “Store Vendor” from the drop-down menu labeled “Please Select Your Role”.
  • Fill in your Name and Email/Mobile Number in the appropriate fields.
  • Click on the “SignUp with Password” button once you have entered all the required information.
  • Congratulations! You have successfully signed up for a Dukaanye account.
  • To login, go back to the Home Page and use your username and password.
  1. After logging in, the user will see the “Dashboard” on the left side of the window.
  2. Click on the “Store Manager” menu and then select “Products”.
  3. In the top right corner, click on the “Add New” menu.
  4. In the next window, fill in the required fields under the “Add Product” heading.
  5. Fields with red asterisks (*) are mandatory, including the product’s price, short description, detailed description with a product photo, categories, and stock availability.
  6. Provide accurate and detailed information about the product to ensure a positive shopping experience for customers.
  7. At the bottom of the window, click “Submit” to post the product on the Dukaanye platform.
  8. Congratulations! You have successfully added a new product on the platform.
  • Click on the Login/Register button at the top.
  • Click on the “Forgot password” option.
  • Provide the email or phone number that you used to register.
  • Verify your identity by following the prompts.
  • Set a new password for your account.
  • Click on the Login/Register button at the top.
  • From the Dashboard page that appears after logging in, select the “Settings” option.
  • Fill up the form with your store name, email or phone number, and other relevant information.
  • You can also upload your logo and banner to customize your digital store.
  • After providing the information click “Save” button to store all the information
  • Choose the item you want to purchase and click on the “Add to Cart” button.
  • Click on the “Checkout” button to proceed with your purchase.
  • Select the payment method
  • Provide your delivery information as prompted.
  • Your order number will be displayed once the purchase is successful.

Visit the contact us page (https://dukaanye.com/contact-us/ ) fill the form or directly call/whatsapp our support team: +211 926 115533

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